FAQ

What is the return policy?

At The Bead Shop we always strive to ensure that you are more than happy with your purchases and have a 100% commitment to customer satisfaction. If, for any reason, your purchase arrives to you damaged or is unsatisfactory in anyway, we will make every effort to make sure that the situation is resolved to ensure you are happy with your purchase. Items can be returned for a full refund for the cost of the product.

Please bear in mind all returned items must be returned within 28 days, unused, in original condition and in their original packing, securely packed for postage and with a note enclosed quoting the original invoice number, your name, and a short explanation of what you require. Also please note if you are returning something because you do not like it, or you have ordered the wrong item, then we can only refund you for the goods returned - not the postage. Items returned after the 28-day period has passed may be subject to a stock charge.

We have a free returns policy and can provide a PDF version of our free returns label via email should you require one. This should be printed and filled out, then taped to the back of your package/envelope and simply posted.

For more information or any queries please contact us on:
Email The Bead Shop at sales@the-beadshop.co.uk or call us at 0161 274 4040.

Due to current EU Hygiene regulations, Earring findings are non-returnable.

Please see our Returns Policy for more information.

Can I return something I don't like?

In most cases, yes. If you're not happy with an item once you've received it, you can usually return it for a refund.

However, there are some exceptions where returns may not be possible. Please see our full Returns Policy for more information.

Please note that we do not offer exchanges. For more information, please see our FAQ page titled "Can I exchange something?"

Can I exchange something?

We aren't able to offer exchanges. However, if you'd like to return an item for a refund, we're happy to help.

Simply email us at sales@the-beadshop.co.uk, and we'll send you a free returns form.

For full details, please see our Returns Policy.

A problem with my order?

Broken or damaged items

If an item is broken or damaged, please email us at sales@the-beadshop.co.uk or call us on 0161 274 4040 and let us know so we can replace it. Occasionally, in certain cases, we may need to see the item before dispatching a new one to help us with your enquiry but more often than not we will aim to get a replacement item out to you as soon as we hear from you.

Wrong or missing item

Before getting in touch, please check whether you've received an Out of Stock Notice email, as this may explain why an item is missing from your order.

It's also worth checking your packaging carefully. Smaller bags can sometimes become tucked between the bubble wrap and the inside of the envelope.

If you haven't received an Out of Stock Notice and you're still unable to find the item, please don't hesitate to contact us by phone or email. We'll be happy to investigate and resolve the issue for you.

UK postal charges

You can choose your preferred delivery option at checkout.

• Second Class Tracked – £2.50. Orders over £30 qualify for free Second Class Tracked delivery.
• First Class Tracked – £3.50.
• Next Working Day – £8.99. Available Monday to Friday for orders placed before 10:00am.

Please see our Delivery Information for more details.

Dispatch and shipping times

First and Second Class Tracked:

*First Class Tracked isn’t a guaranteed next-day service, although parcels often arrive very quickly.*

We aim to dispatch your goods within 48 hours of your order being made. (Excluding Saturday/Sunday).

For example, if you place your order at 11am on Monday, we aim to dispatch it by Wednesday's post, if not before. If you place your order on Friday, we should dispatch it by Tuesday at the latest.

Please note that if you place your order on Sunday, it will be behind orders placed on Saturday, so we would aim to dispatch it by Tuesday's post.

Next Working Day:

Next Working Day orders are estimated to be delivered by 4pm on the next working day after dispatch.

To receive your parcel on the next working day, please place your order by 10 am (Monday to Friday).

We will dispatch orders received before the cut-off time the same day.

Please note that Next Working Day deliveries are only made on weekdays. For example:

• Orders placed before 10:00am on Friday will be dispatched on Friday and delivered on Monday.
• Orders placed after 10:00am on Friday, or at any time over the weekend, will be dispatched on Monday and delivered on Tuesday.
  

Please see our Delivery Information page for full details.

Can I track my order?

All of our delivery services are fully tracked, including First Class Tracked, Second Class Tracked and Next Working Day.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number and a link to track your parcel.

If you have any questions about your order or delivery, please don't hesitate to contact us by email at sales@the-beadshop.co.uk or by phone on 0161 274 4040.

Where is my order?

We aim to dispatch all orders within 48 business hours of receiving them. While most orders arrive on time, occasional delays can occur once they are with Royal Mail.

The good news is that the vast majority of delayed orders do arrive safely. However, because we track all orders, we can't classify an order as lost until 7 working days have passed since dispatch.

If your order hasn't arrived by then, please get in touch, and we'll be happy to help.

Do you take orders by phone?

Our telephone ordering hours are 10:00am–1:00pm and 1:15pm–3:30pm, Monday to Friday.

We're happy to take your order over the phone, but please have the product ID codes ready before you call, as we can't process telephone orders without them.

Please note that we cannot accept telephone orders after 3:30pm.

Do our findings contain Nickel?

Unless otherwise stated, all jewellery and findings we sell are Nickel Compliant, in line with EU legislation introduced in 2000. This legislation states that items intended to come into direct and prolonged contact with the skin must contain less than 0.05% nickel.

For more information, please see our Ethics & Environment page.

Why don't we have a catalogue?

We don't produce a printed catalogue because our product range is updated so frequently.

At The Bead Shop, we're constantly adding new products to our website to keep our range fresh, exciting, and up to date. A printed catalogue would quickly become outdated and wouldn't include the latest items we've added.

For the most current selection of products, our website is always the best place to browse.

Do we do wholesale?

We don't currently offer wholesale pricing or products through our website. However, if you're looking to purchase larger quantities of an item that we don't currently have in stock, we may be able to place a special order with one of our suppliers.

Simply email us at sales@the-beadshop.co.uk with the product codes and the quantities you require, and we'll be happy to look into it for you. Please note that our suppliers may have minimum order quantities, so we're unable to guarantee that every request can be fulfilled.